About Live'smart

Livesmart is the brainchild of David Wade-Smith. David has spent many years in the retail industry building two successful retail ventures. A passionate believer in customer care, David has now linked the huge potential of smart cards to the power of the World Wide Web.

Livesmart: smart cards, smart media, smart life.

Livesmart is a provider of lifestyle solutions to the public and private sector, delivered via smart cards and media, loyalty and membership based schemes.

With five years direct and relevant experience of managing intelligent coalition loyalty schemes using integrated smart technology, Livesmart knows how to co-ordinate with and communicate to the many partners involved in the delivery of such a scheme.

Livesmart is dedicated to delivering a culture of continuous improvement throughout our organisation. We strive for excellence by adopting relevant principals of best practice techniques throughout work.

Livesmart considers Drunker (1998) theory that 'quality in a product or service is not what the supplier puts in,it is what the customer gets out', by embedding a commitment to 'end user value' through our service delivery.

We place great importance on understanding our customer's needs and on obtaining feedback on our performance. It is by focusing on enhancing customer satisfaction and maintaining excellent long-term relationships that we are able to meet the aspirations of all our stakeholders.

Our people are central to the quality of the services and products that we deliver. We ensure that our team of employees receive suitable training and are appropriately qualified to fulfil their roles. We recognise our employee's commitment and loyalty and ensure each individual enjoys a good work life balance through flexible working, regular appraisal and personal development. We maintain quality throughout our value chain through strategic supplier partnerships and assign key account managers to share information on performance and monitoring. Our use of cross functional purchasing teams allows employees from various disciplines to define, discuss, and clarify our customer's requirements across our supply base.
Our values contribute to our core vision

LIVESMART - Five Quality Objectives

L - Lifestyle enrichment / customer focused
I - Innovative, use proven technology to enhance the customer experience.
V - Value, add value and deliver value to the customer experience.
E - Ease of use, focus on what we do best.
S M A R T - useful, convenient, simple Smart by name and by nature.

Our objectives focus attention on key aspects of delivering quality services, enabling us to measure our performance and to fulfil our commitment to our clients.

• Understand Our Client's Needs - Review, clarify and confirm the client's real needs and expectations.
• Meet/Exceed Expectations - Meet or exceed the client's real needs and expectations in terms of our delivered service.
• Ensure Reliable and Consistent Delivery - Plan an appropriate management approach and manage the day-to-day administration to meet interim and final targets for quality, time and cost.
• Be Highly Responsive - Respond to the day-to-day interactions with the client. Be polite, helpful, co-operative, flexible, quick, accurate and understanding.
• Add Value - Demonstrate the value that our services and products add to our customer's business operations, their customers and achievement of their goals.